Terms of service

Welcome to Donnafinds. By accessing our website or placing an order with us, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.

Products & Product Information

We make every reasonable effort to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.

However:

  • Product colors may appear slightly different depending on your screen or device.

  • Minor differences between product images and the actual product may occur.

  • Product availability can change without prior notice.

  • We reserve the right to correct errors in product descriptions, pricing, or availability.

Orders

When you place an order, you agree to provide accurate and complete information, including your:

  • Full name

  • Phone number

  • Delivery address

  • Other information required to fulfill your order

Placing an order does not necessarily guarantee acceptance. We reserve the right to cancel or decline an order when necessary, including in cases of incorrect pricing, product unavailability, or incomplete customer information.

Order Confirmation

We may contact you through phone call or WhatsApp to confirm your order and delivery details.

Orders may be delayed or cancelled if we are unable to confirm the required information.

Pricing

All prices displayed on our website are subject to change without prior notice.

We reserve the right to correct pricing errors and cancel orders affected by an incorrect price.

Delivery

Delivery times may vary depending on the destination, courier service, product availability, and other circumstances.

Once an order has been handed over to the courier, delivery is subject to the courier's delivery schedule and service conditions.

Customers are responsible for providing a correct and complete delivery address and contact number.

Returns

We accept returns in accordance with our Return Policy.

For change-of-mind returns:

  • The customer must contact us before sending the parcel back.

  • The product must be returned in its original condition.

  • The customer is responsible for return delivery charges.

  • Rs. 220 will be deducted from the refund amount.

  • Refunds are processed after we receive the returned parcel.

Exchanges

Customers may request an exchange in accordance with our Exchange Policy.

For exchanges:

  • Customers must contact us before sending the product back.

  • The product should be returned in its original condition.

  • A Rs. 220 exchange delivery charge applies and is payable by the customer.

  • Customers should clearly tell us which product they wish to exchange for.

Customer Responsibility

Customers are responsible for:

  • Providing accurate contact and delivery information

  • Checking their order details before placing an order

  • Following the return and exchange procedures

  • Being available to receive their order or coordinating with the courier